Refund policy

RETURNS & REFUNDS

We hope you love your NQ pieces. If you change your mind, you have 14 days from receiving your order to request a return. Items must be returned unused, unworn and in their original condition and packaging.

To request a return, email hello@nqthelabel.co.uk with your order number. Customers are responsible for return postage for change-of-mind returns. Please do not send items back without contacting us first.

DAMAGED OR FAULTY ITEMS

Please check your order when it arrives. If your item arrives damaged, faulty or incorrect, contact hello@nqthelabel.co.uk as soon as possible with your order number and clear photos so we can put things right.

Our glass bangles are delicate by nature and should be handled with care. Damage caused after delivery through accidental drops, impact, improper handling or general wear and tear is not considered a manufacturing fault.

Nothing in this policy affects your statutory consumer rights.

REFUNDS

Once your return has been received and checked, we’ll confirm the outcome. Approved refunds will be issued to your original payment method. Your bank or card provider may take additional time to process the refund.